At Satago, we do everything we can to ensure our users receive the best possible service. If you have an issue that you want to discuss, in the first instance, please contact our support desk by emailing hello@satago.com and someone will get back to you within 24 hours.

However, if you feel that your issue has not been handled to your satisfaction, please follow the steps below.

We always strive to:

  • make it easy for you to tell us about your complaint;
  • give your complaint the time and attention it deserves;
  • resolve your complaint without delay;
  • make sure you are satisfied with how your complaint was resolved.

How can I make a complaint?

If you're not satisfied with any aspect of our products or service, you can tell us in the following ways:

In writing - Please address your letter to:

Corporate Complaint
Satago Financial Solutions Limited
48 Warwick Street
London, England
W1B 5AW

By telephone - Please contact us on +44 20 8050 3015. We can be reached Monday to Friday, 9.00am - 5.00pm GMT. Calls may be recorded.

By email - legal@satago.com

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