Emily Miles avatar
Written by Emily Miles
Updated over a week ago

At Satago, we do everything we can to ensure our users receive the best possible service. If you have an issue that you want to discuss, in the first instance please contact our support desk by emailing and someone will get back to you within 24 hours.

However, if you feel that your issue has not been handled to your satisfaction, please follow the steps below.

We always strive to:

  • make it easy for you to tell us about your complaint.

  • give your complaint the time and attention it deserves.

  • resolve your complaint without delay.

  • make sure you are satisfied with how your complaint was resolved.

We will aim to resolve your complaint within 8 weeks upon receipt.

How can I make a complaint?

1. In writing

Please address your letter to:

Satago Financial Solutions Ltd

4th Floor,

120 Regent Street,



2. By telephone

Please contact us on 020 8050 3015. We can be reached Monday to Friday, 9.00am–5.30pm GMT. Calls may be recorded.

3. By email

Please contact us on

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